OUR FAIR TRADING CHARTER

If YOU Cancel Your Booking: It is strongly recommended that you purchase

insurance in the event that you have to cancel. You or any member of your

party, may cancel your holiday at any time provided the cancellation is made

by the lead person on the booking and is communicated to us in writing to

our offi ce. You must pay cancellation charges in accordance with the charges

as stated below for our PREMIER Short Breaks and our Regular Short Breaks.

Your cancellation will take eff ect from the date on which we receive your

written confi rmation of your cancellation. Please note, a reduction in room

occupancy may increase the charges for the remaining passengers by the

application of supplements for low occupancy of rooms.

PREMIER Short Breaks have to be paid in full much earlier than our regular

short breaks (see the stated balance due by date for the particular break).

Prior to the stated balance due by date the cancellation charge is the

deposit only, once the balance has been paid any cancellations after that

point will be liable for 100% cancellation charges.

Regular Short Break: Cancellation charges will be levied as follows:

57 days or more before travel.......deposit only

43 - 56 days before travel...............50%

29 - 42 days before travel...............75%

15 - 28 days before travel...............90%

14 days or less..................................100%

Day Trip: Once you have cancelled your booking we release the seats.

Refunds or transfers can only be made if we are able to resell your booking

and will be subject to an administration fee.

Cutting your holiday short: If you are forced to return home early, we cannot

refund the cost of any services you have not used. If you cut short your holiday

and return home early in circumstances where you have no reasonable cause

for complaint about the standard of accommodation and services provided,

we will not off er you any refund for that part of your holiday not completed,

or be liable for any associated costs you may incur. If you have taken out travel

insurance, depending on the circumstances, your travel insurance may off er

cover for curtailment and we suggest that any claim is made directly with

them.

Single Occupancy: Single occupancy of rooms when available may be subject

to a supplementary charge and this will be shown on the brochure page or

advised at the time of booking. If you are charged a Single Room Supplement

(SRS) it does not mean that your single room is of a better quality or larger in

size to any other single room.

Coach Seating: Requests for particular seats can be made on most day trips

and short breaks when booking, allocations are made on a first come first

served basis, therefore, you are advised to book early. We advise clients of the

position of available seats when booking. It is possible for operational reasons

that we will require a coach with a diff erent configuration or in the case of

tours with low passenger numbers, allocate a different size coach.

We therefore reserve the right to alter a coach seating plan and allocate seats

other than those you have booked. We cannot guarantee your seats to remain

the same as stated on your initial invoice. However, we will endeavour to keep

you in the same seat position on the coach.

Single Bookings: It may occasionally be necessary for us to reallocate seat

numbers for passengers travelling singly.

Breakdowns or Delay: The company gives its advice on journey times in good

faith, but does not guarantee the completion of any journey at a specifi c time

and will not be liable for loss or inconvenience caused by breakdown or other

delay (e.g. traffi c or weather conditions). We cannot be held responsible for

any delays in your journey where other suppliers are operating that particular

part of the journey (e.g. Shuttle/Ferry etc). However, we shall of course try and

make good any time lost. In the event of a delay you will be responsible for

your own meals and accommodation (see “Insurance & Health cover” below).

We reserve the right in our absolute discretion to vary routes and carriers (e.g.

Shuttle/Ferry), as we deem necessary.

Any loss arising on account of cancellation of a coach trip or delay in

reaching a destination, L.J. Edwards shall not be liable for such losses or

additional expense, or consequential loss suff ered by a client. Refunds for

a cancelled trip shall not exceed the amount paid to us by the client for the

ticket.

Insurance & Health Cover: Although not a requirement of a U.K short break,

it is strongly recommended that you have insurance. For continental short

breaks it is imperative that you have insurance cover. Insurance is widely

available through authorised and regulated insurance providers. To take

advantage of reciprocal health care agreements between members of the

European Union, apply for a free European Health Insurance Card (EHIC),

apply online or pick up a form from the Post Offi ce. An EHIC card can off er you

access to reduced-cost medical treatment, some of your medical costs may be

recoverable.

Payment: Day Trips: Full payment is required on booking.

Short Breaks: Deposit cheques and balance payments should be made

payable to L. J. Edwards. We do NOT accept postdated cheques.

The deposit is due on booking and the balance payments for regular short

breaks should be made no less than 56 days before the date of travel.

For our PREMIER Short Breaks please see the statement and cancellation

details in red. The advertised Fred. Olsen cruises are operated by Greatdays

Holidays Ltd ABTA Y0380 and for whom L.J. Edwards are an authorised agent,

Greatdays Holidays Terms & Conditions apply. You can view Fred. Olsen

Terms and Conditions in our offi ce and enclosed with all Fred. Olsen bookings.

Deposits are non-refundable and non-transferrable.

Providing us with a mobile telephone number is beneficial if the driver needs

to contact you on the day.

Special Requests: All special needs and requests, if agreed, should be

requested at the time of booking and be included in the confirmation of the

holiday. We are happy to advise and assist you in choosing a suitable holiday.

But, as some of the accommodation and resorts featured may not cater for

even the minor disabilities, it is important that, when booking, you advise us

of any disability, specific need or complex need you may have and any special

requirements that will make sure the holiday is suitable.

Before booking your holiday, you should be sure that you and your party are

both physically and mentally capable of completing the itinerary.

Passengers with Disabilities: We will accept lightweight wheelchairs for travel,

subject to them being able to be folded and stowed away in the luggage

hold of the coach. We MUST be advised at the time of booking that a folding

wheelchair is being taken on the trip. If you do not tell us you are taking

additional items we may not be able to accommodate them. Some attractions

and tours may not be suitable for the disabled or passengers with walking

diffi culties.

There is very limited space on the coach for electric wheelchairs/mobility

scooters, please inform us the time of booking and we will advise you if we/

your chosen hotel are able to accomodate your powered wheelchair/scooter.

Our coaches do NOT have any special fittings or lifts, therefore, we do ask

that you are able to board and disembark our coaches safely and unaided. For

your information, our drivers are not insured to physically assist passengers on

and off any of our vehicles – this includes any size vehicle that is used for our

Tours and feeder service. Any assistance off ered by the driver and accepted by

you is at your own risk.

Clients who use nebulisers can take a small hand held (or personal) oxygen

cylinder on the coach but for those who need large oxygen cylinders you

must arrange for them to be sent directly to the hotel. We cannot carry large

cylinders in the lockers/ luggage areas for UK or European Tours.

If a passenger requires personal assistance (for example, assistance with

feeding, dressing, toileting, mobilising) then this passenger must travel with

an able-bodied companion or carer and written confi rmation that such

assistance will be provided for the entirety of the holiday is required at the

time of booking. Coach drivers/Tour Managers are unable to provide such

assistance.

We also need to draw your attention to the new Warner Terms and

Conditions regarding Electric Scooters and Wheelchairs which applies to all

guests on a coach break: Warner welcome guests who are Blue Badge holders

to bring their mobility scooter to our hotels and villages to use during their

stay. To keep all our guests safe, the guest must be booked into a ground fl oor

room and the vehicle must be stored inside their room. Please note that if the

vehicle is over 70cm wide it will be necessary to book a “Wheelchair Accessible

Room”.

Only 4mph pavement vehicles are permitted within our buildings and the

owner must hold Public Liability Scooter Insurance. They will also need to

bring their Blue Badge with them, as unfortunately due to limitation on space,

we cannot allow anyone without a Blue Badge to bring a scooter inside the

hotel. The individual is responsible for ensuring they are capable of safely

operating their mobility scooter and for the security of their mobility scooter

during their holiday.

Warner accept no liability for any accident, loss of damage to the guest or their

mobility scooter, except to the extent that such loss or damage arises from our

negligence or the negligence of our employees, agents or sub-contractors.

We reserve the right to cancel your booking should the minimum number

of passengers required to run the trip not be reached. Should this be the case

we shall let you know as soon as possible for a Day Trip or within 28 days of

departure for a Short Break. In this unlikely event, a full refund will be given.

If YOU Change Your Booking: If you are prevented from travelling for any

reason you can transfer your booking to another person as long as we are

given adequate notice (2 days’ notice for a Day Trip, 14 days’ notice for a Short

Break). No charge is made for this service.

 

Force Majeure: Except where otherwise expressly stated in these booking

conditions we will not be liable or pay you compensation if our contractual

obligations to you are aff ected by any event which we or the supplier of

the service in question could not, even with all due care, foresee or avoid.

These events can include, but are not limited to war, threat of such activity,

riot, the act of any government or other national or local authority including

port or river authorities, industrial dispute, lock closure, natural or nuclear

disaster, fi re, chemical or biological disaster and adverse weather, sea and

river conditions and all similar events outside our control or the control of

the supplier concerned. Advice from the Foreign Offi ce to avoid or leave a

particular country may constitute Force Majeure.

Passport, Visa & Customs Requirements: It is your responsibility to ensure

you have a current 10-year passport and any visa requirements that pertain

to your journey. The Carriers Liability Act means we are not allowed to carry

anyone who does not have the necessary documentation. Please make sure a

label with your name is attached to any bags or trolley used for your shopping.

Tobacco etc. should only be purchased for your OWN use. Persons found to be

carrying more than the customs allowance, risk having goods confi scated and

being refused return travel. Return will be at the expense and arrangement of

the aforementioned person. Future bookings will be refused.

Surcharges: There may be instances where increases in charges are dictated

by means beyond our control (e.g. government taxes). We shall endeavour to

absorb these increases but reserve the right to pass them on to you no later

than 6 weeks prior to travel. At this point you will have the option to cancel

and receive a full refund.

Our Responsibility to You: Short Break: We undertake to provide all services

as described in our Short Breaks brochure. Should any of these not be

provided as stated and you are not satisfi ed with the alternatives provided,

please write to us stating your case within 28 days of the last day of your

holiday.

Customer Satisfaction: We would like you to have the best time possible. If

you have any queries or requests prior to the trip please do not hesitate to

contact the company’s offi ces. Whilst you are away your driver/courier will be

able to deal with any concerns.

Passengers’ Property: Unless previously agreed with the company, the driver

has discretion to the carriage of passengers’ luggage and its storage. The

company will not accept liability for any damage to, or loss of any property,

which belongs to any passenger and is left in a vehicle. All articles of lost

property recovered from a vehicle will be held at our offi ce and for which the

owner upon recovery must pay a statutory payment. Fireworks, Explosive

Materials or Combustible Petroleum Fuels must not be carried under any

circumstances. Anyone found to have such items will be refused carriage.

Conduct of Passengers: It is illegal to smoke on any company vehicle, and the

consumption of alcohol is not permitted whilst on board. Drunken behaviour

is deemed as unreasonable conduct. All passengers must treat the driver and

other passengers with respect and consideration. The driver is responsible

for the safety of the vehicle. Any passengers whose conduct is in breach of

statutory regulations may be removed on the driver’s authority, and any such

person will be held responsible for any damage caused to the vehicle or any

costs incurred due to extra cleaning requirements deemed necessary, caused

by unreasonable conduct. Unreasonable conduct will result in future bookings

being refused.

Notices: No bill, poster, sign, or notice is to be displayed on any vehicle

without the written consent of the company.

Refreshments: The consumption of hot food or alcohol is not permitted on

board. A small packed lunch, small items of confectionery (such as sweets

and chocolate) may be consumed on the vehicle, provided they do not have a

strong odour.

Weight Restrictions for shopping trips: 3 cases of beer or wine per person

is the limit on shopping trips unless otherwise stated by the driver. Amounts

over this limit may have to be left behind if this causes overloading.

English Law: Orders are only accepted in accordance with these terms &

conditions, and in as much as that the law of England shall apply to the

contract arising from such an order and to the determination of the rights and

liabilities of the respective parties and in that no action or other proceedings

shall be brought by either party in relation to such contract except in a Court

of Competent Jurisdiction in England.

Brexit Implications: please note that certain travel arrangements may be

aff ected as a result of the United Kingdom’s decision to leave the European

Union. This could include access to certain ports and changes to the visa

requirements of British citizens travelling to, within or through the EU. Please

rest assured that this is something we will continue to monitor and will advise

our customers as soon as possible if we become aware of any confi rmed

bookings that will be aff ected. However, since this is something which is

completely unprecedented and outside our control, we would treat any such

changes as Force Majeure, and whilst we will endeavour to provide suitable

alternative arrangements or refunds where possible, we will not be liable to

pay you any compensation.

Variations to Terms & Conditions: These will only be valid if made in writing

before the date of departure by a proper offi cer of the company.

No employee, agent, servant or representative of this company has any

authority to waiver or vary these conditions, and any written or verbal

representation thus made will not be valid.

GDPR Statement: We take data protection very seriously and we are

committed to protecting your personal information.

When requesting a brochure or booking a day trip or holiday, we require some

of your personal information. Personal information is anything that enables

you to be identifi ed or identifi able, e.g. your name, postal address, email

address and telephone number.

You have given us consent to use your personal data to contact you in the

future regarding your bookings. We will not share your data with any other

businesses, unless it is directly linked to the booking you have placed with us

e.g. hotels, ferry companies, Eurotunnel or attractions, and it is necessary for

them to have details of who will be using their services.

If at any point you wish to see a copy of the data we hold on you, details of

how we use and store your data, or receive further details regarding your

rights, you can request this from us via phone or e-mail.

Should you wish to make a booking, but not receive future marketing

information, any data collected will only be used in the completion and

undertaking of any current or future bookings.

You have the right to withdraw your consent at any time, if you would like

any of the data we hold on you to be permanently deleted from our records,

please advise accordingly, by contacting us by e-mail, or by writing to us.

 

Ancass Ltd. trading as

L. J. Edwards Coach Hire

Chaucer Business Park, Dittons Road,

Polegate,

BN26 6JF.

Company No: 11068729

 

Financial Security for our holiday bookings:

In accordance with “The Package Travel, Package Holidays

and Package Tours Regulations1992” all passengers booking

with L.J. Edwards are fully protected for the initial deposit and

subsequently the balance of all monies paid to us, including

repatriation if required, arising from cancellation or curtailment

of your travel arrangements due to the insolvency of Ancass Ltd.

T/A L.J. Edwards.

There is no requirement for Financial Protection of day trips,

and none is provided. This insurance is only valid for packages

booked that DO NOT include flights.

Consumer aware: Your booking is insured by IPP Ltd and its panel

of insurers. - This insurance is only valid for passengers who book

and pay directly with/to L.J. Edwards. If you have booked and/

or paid direct to a Travel Agent for a holiday with L.J. Edwards

please request proof of how the booking is secured as this will

not be covered by IPP Ltd in this instance.

This Insurance has been arranged by International

Passenger Protection Limited and underwritten by Certain

underwriters at Lloyd’s. For further information please go to

www.ipplondon.co.uk

CLAIMS PROCEDURE:

Download Claims Form from www.ipplondon.co.uk/claims.asp

You must notify IPP of a claim as soon as is practically possible

giving details of what has happened:

International Passenger Protection Limited

Claims Offi ce

IPP House

22-26 Station Road

West Wickham

Kent BR4 0PR

United Kingdom

Telephone: +44 (0)20 8776 3750

Info@ipplondon.co.uk

In order to deal promptly with any claim hereunder it is essential

that you retain or have copies of all bills, receipts and other

documents relating to your travel arrangements.